You can return or exchange an item within 14 days after receipt of your parcel
To return an item in order to refund or exchange, please contact us on gm@viriqo.com and our team will be in touch with further details on sending back the item
Once we have received the return we will aim to process your refund within 7 to 10 working days
Returned items must be undamaged and sent back in their original packaging. The item must be in a perfect condition for reselling otherwise we will be unable to accept the return
Return postage will need to be paid for by the customer, as Viriqo is not liable for return postage charges
We strongly recommend using a tracked and insured method for sending us your returns, as we will not be responsible for lost return shipments
Refunds will be processed back to the original method of payment
Delivery costs are non-refundable
All items will be fully inspected upon receipt, if we found the refund policy has not been followed we may refuse a refund
Please ensure the item is securely wrapped in suitable packaging when returning an item, any damage caused due to poor packaging will invalidate the refund
If you require an exchange we will send this to you using EMS delivery at no additional cost (this applies to customers based in Thailand only)
Exclusions
Sale items are non-refundable and non-exchangeable
International Customers
Viriqo will not be able to refund custom tax or duty fees for delivery or returns for international customers
International postage is non refundable for returned items
Please clearly mark your parcel as a return for custom clearance purposes
